Privacy Policy

1. Who we are

This privacy policy explains how Camek FoodService Equipment (a trading name of Floatdene Systems Limited) (the "Company", "we", "us" or "our") collects and uses your personal data when you visit our website, request a quote, place an order, or otherwise interact with our business supplying commercial catering equipment.

Data controller: Camek FoodService Equipment (a trading name of Floatdene Systems Limited)
Registered address: Orchard Bungalow, Oakley Green Road, Windsor, SL44QF
Contact email: mmcauley@camekfs.com

2. What personal data we collect

We collect different types of personal data depending on how you interact with us:

• Contact & identity data — name, job title, company name, billing address, delivery address, telephone number, email address.
• Transactional data — order details, invoices, quotes, payment records.
• Technical data — IP address, browser and device information, visit logs, pages visited (collected via cookies or server logs).
• Communications — messages and notes from emails, phone calls, support tickets and live chat.
• Marketing data — preferences and consent choices for newsletters and marketing communications.

3. How we collect your data

We collect personal data when you:

• Complete forms on our website (contact, quote requests, newsletter sign-up).
• Place orders or request a quotation.
• Communicate with us by email, telephone or through social media.
• Interact with our site (cookies and analytics).
• Are a supplier or contractor providing services to our business.

4. Why we process your data (purposes & legal basis)

We will use your personal data for the following purposes:

• To fulfil contracts — processing orders, deliveries, warranties and invoices (legal basis: performance of a contract).
• To communicate — responding to enquiries, customer service, troubleshooting (legal basis: legitimate interests / contract).
• To send marketing — where you have opted in, for products, promotions and events (legal basis: consent).
• To improve our website — analytics and usability testing (legal basis: legitimate interests).
• To meet legal obligations — tax, audit, and regulatory requirements (legal basis: legal obligation).

5. Sharing your data

We may share personal data with trusted third parties, including:

• Payment processors and banks (for taking payments and refunds).
• Delivery and logistics partners (for fulfilment).
• IT and cloud providers (for hosting and backups).
• Professional advisers (legal, accounting) where required.

Third parties will only receive the personal data necessary for their role, and we require them to protect your information.

6. International transfers

Some service providers we use may be located outside the UK. When we transfer personal data internationally we ensure appropriate safeguards (such as Standard Contractual Clauses or transfer to countries with an adequacy decision) are in place.

7. Cookies and analytics

We use cookies and similar tracking technologies to operate and improve our website, and to deliver personalised content. Typical cookies we use:

• Strictly necessary — essential to run the site.
• Functional — remember preferences.
• Analytics — Google Analytics (or similar) to measure visits and behaviour.

You can control cookies through your browser settings; however disabling some cookies may affect site functionality.

8. Data retention

We retain personal data only for as long as necessary for the purpose it was collected, or to comply with legal or regulatory obligations:

• Order & invoicing records: retained for minimum statutory period (usually 6 years for UK tax).
• Marketing records: retained while you remain subscribed or until you withdraw consent.
• Support and warranty records: retained for the period of the warranty or as needed.

9. Your rights

Under data protection law you may have the right to:

• Request access to your personal data (a subject access request).
• Request correction of inaccurate data.
• Request deletion (“the right to be forgotten”) subject to legal obligations.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Request portability of your data (where applicable).
• Withdraw consent at any time (for marketing).

To exercise any rights, contact us at mmcauley@camekfs.com. We will respond within one month (or longer if complex, as allowed by law).

10. Security

We implement appropriate technical and organisational measures to protect personal data including TLS for website connections, access controls, encryption for backups where required, and regular security reviews. No method of transmission over the internet is 100% secure; absolute security cannot be guaranteed.

11. Children

Our website and services are not directed at children. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child, please contact us and we will delete it.

12. Changes to this policy

We may update this privacy policy from time to time. We will publish the updated policy on our website with a revised “last updated” date.

13. Contact & complaints

If you have questions about this policy or how we process personal data, contact:

Data protection contact: mmcauley@camekfs.com
Address: Orchard Bungalow, Oakley Green Road, Windsor, SL44QF

If you are unhappy with our response you have the right to complain to the UK Information Commissioner's Office (ICO): ico.org.uk.