Standard Terms & Conditions

1. Definitions

In these Terms:

• “Company” means Camek FoodService Equipment (a trading name of Floatdene Systems Limited).
• “Customer” means the purchasing business or individual.
• “Goods” means commercial catering equipment supplied by the Company.
• “Contract” means any agreement between the Company and Customer for the sale of Goods.

2. Basis of Contract

These Terms apply to all quotations, orders and sales unless expressly agreed in writing. Any different or additional terms proposed by the Customer are rejected unless accepted in writing.

3. Quotations & Orders

• Quotations are valid for 30 days unless stated otherwise.
• The Contract is formed when the Company issues a written order confirmation or invoice.
• All orders are subject to availability.

4. Prices & Payment

• All prices are exclusive of VAT unless stated otherwise.
• Payment terms are strictly as stated on the invoice (typically Pro-Forma or 30 days EOM).
• Late payments may incur statutory interest under the Late Payment of Commercial Debts Act.
• The Company retains title to the Goods until payment is received in full.

5. Delivery

• Delivery dates are estimates only; time is not of the essence.
• The Customer must inspect Goods upon delivery and report issues within 48 hours.
• Risk transfers to the Customer upon delivery.

6. Installation & Site Requirements

Unless expressly included, installation is not part of the Contract. The Customer is responsible for ensuring suitable:

• electrical supply
• gas connections (by a certified engineer)
• ventilation, drainage and water supply
• access for delivery

The Company is not liable for delays or costs arising from unsuitable site conditions.

7. Warranty

Goods are supplied with a manufacturer’s warranty (typically 12 months parts & labour unless stated).

• Warranty excludes consumables (seals, bulbs, filters, etc.).
• Warranty is void if the Goods are misused, modified or improperly installed.
• Repairs must be carried out by approved engineers only.

8. Returns & Cancellations

• Returns require written approval and may be subject to restocking charges.
• Bespoke or special-order items are non-returnable.
• Cancellation after dispatch is treated as a return.

9. Limitation of Liability

To the fullest extent permitted by law:

• The Company is not liable for indirect or consequential losses.
• Total liability is limited to the Contract price.
• Nothing excludes liability for death or personal injury caused by negligence.

10. Force Majeure

The Company is not liable for delays or failures caused by events beyond its control, including strikes, shortages, transport disruption, accidents, extreme weather, or supplier failures.

11. Data Protection

The Company processes personal data in accordance with its Privacy Policy.

12. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.